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General terms and conditions of sale and of work

Art.1: Acceptance of the general terms and conditions

Unless expressly agreed otherwise, only these general terms and conditions apply, to the exclusion of all others. We reject the general terms and conditions of our contracting parties.

Art.2: Quotations - Offers - Orders

  1. The specifications of our quotations are binding and cover only the work expressly stated. 
  2. If the client requests the intervention of a technician and, after inspection, the work to be carried out proves more extensive than originally ordered and the client requests a quotation, the labour and travel costs will be charged, even if no work has been carried out.

Art.3: Principal - Confirmation of order

  1. Invoices are made out in the name of the person who asked us to carry out the work. 
  2. If the tenant of a building wishes the work carried out in the rented premises to be invoiced in the name of the landlord, the latter's written consent is required. 
  3. Every order must be confirmed by the client. 
  4. Orders are only definitive once they have been confirmed in writing and signed by an authorised member of our company.

Art.4: Intervention times

Delivery and completion times are given for guidance only.

Art.5: Modification of an order

Any modification of an order or of a works contract must be recorded in writing and may lead to an adjustment of the price and of the intervention, delivery or completion time.

Art.6: Services

  1. The client is asked to take into account the arrival and departure times, the outward and return travel time which varies with circumstances, the movement of the vehicle, the handling of the file, the time needed to prepare and set up materials and tools, as well as the time needed to put them away: all elements that determine the total duration of the service.
  2. The costs of inspection, dismantling, transport and any reinstallation are always borne by the client if the client decides not to have the work for which we were consulted carried out. 
  3. A minimum of one hour is always invoiced, and any started half-hour is payable. 
  4. A surcharge will be applied for services performed outside legal working hours (8 a.m. to 4 p.m.). 
  5. By signing the service sheet, the client waives the right to dispute that the services listed on it were actually performed. 
  6. Any absence of the client at the time of signature constitutes acceptance of the services provided.

Art.7: Prices and price supplements

  1. Our prices are exclusive of VAT. 
  2. Depending on the degree of insalubrity of the work carried out, the statutory surcharge will be applied to our hourly rates. 
  3. The use of machines for specific work such as unblocking, drilling or descaling, as well as the use of scaffolding, aerial platforms, long ladders and the like, is not included in our hourly rates and will be invoiced separately. 
  4. All costs such as labour, travel and landfill tax required for the removal of rubble, debris and any installation of whatever nature resulting from work ordered by the client will be invoiced to the client separately. 
  5. The client agrees to bear all parking, parking-meter and other parking charges. 
  6. Where applicable, the costs of exceptional logistical and administrative supervision will be invoiced to the client. 
  7. The delivery costs of all goods ordered by the client are for the client's account and will be invoiced to the client.

Art.8: Technical clauses

  1. The client shall ensure that the work area is accessible and that the installation and storage areas are clean and clear.
  2. The client shall make a water point and an earthed, fused electricity supply available to our staff for the entire duration of the work. 
  3. The buildings in which the work is carried out and their contents shall be insured by the client against fire risks; the client releases us from all liability in this respect and waives any recourse against us. 
  4. The client assumes full liability towards third parties for damage that may occur where no fault can be attributed to us. 
  5. We accept no liability for failures during or after our intervention resulting from the age of the installation on which the work is performed, or of any of its components. 
  6. Any dismantling of equipment is carried out under the client's responsibility. 
  7. The client bears the risks relating to the configuration of the premises and to compliance with the standards in force at the time of the servicing of the heating appliances and/or their replacement by new appliances, without our liability being engaged. 
  8. Cleaning chimney flues is not included in our price; they must be inspected by a sworn chimney sweep. We accept no liability for damage caused by soot. 
  9. All electrical connections must be carried out or inspected by an approved electrician. 
  10. The unblocking of a drain is deemed to have been perfectly carried out when the technician has the client confirm on several occasions that the flow is free, and has the client sign the service sheet. 
  11. The use of chemical products to unblock drains (recommended in certain cases) is not free from the risk of acid stains during the intervention, despite all precautions taken by our technician. We accept no liability in this respect. 
  12. We accept no liability for any malfunction during an interruption of the water supply. 
  13. We accept no liability for damage to supporting structures observed in the course of the work; any additional work will be subject to a supplement. 
  14. Making good cracks or fissures in existing plasterwork resulting from our work is not included in our price.

Art.9: Retention of title and termination clause

  1. Our goods are deemed to be approved on our premises; no return of goods will be accepted without prior agreement. 
  2. Materials or parts of whatever nature supplied to the client under a sale or a works contract only become the client's property once all claims against the client have been paid in full. 
  3. The client bears the risk from delivery onwards, even if delivery is deferred. 
  4. In the event of the client's bankruptcy, the client must immediately inform the management of our company so that it may invoke its retention of title and bring its claim for recovery before the closing of the record of verification of claims. 
  5. In the event of non-payment of a single invoice on its due date, the sale is terminated immediately and by operation of law without notice of default; in that case our Art.13 applies. 

Art.10: Warranties

  1. Goods carry the manufacturer's warranty against manufacturing defects; any part recognised as defective will be replaced. Our liability is limited to the straightforward replacement of the defective part; labour, travel, transport, duties and taxes are not covered by this warranty. 
  2. No refund, indemnity or damages may be claimed from us. 
  3. Repairs, unblocking and drain-cleaning work are never warranted. 
  4. Under a contractual ten-year warranty, any intervention resulting from a lack of maintenance will be invoiced.

Art.11: Force majeure

  1. Any circumstance beyond our control preventing us from meeting our obligations entitles us to cancel our contracts in whole or in part without compensation. 
  2. Our company is released from all liability in the event of non-performance due to a lack of materials, a failure of the supplier to deliver, force majeure, a strike, a lock-out, etc.

Art.12: Invoicing conditions 

  1. We reserve the right to invoice services and supplies as deliveries are made, even where these are partial.
  2. For work carried out on a time-and-materials basis, invoicing is established on the basis of the time actually worked and the materials actually consumed. In that context, the following conditions apply:
    1. Flat-rate travel and administrative costs: €90.00 excl. VAT per day and per person present on site.
    2. Labour: a minimum of one hour is always invoiced, and any started half-hour is payable.
      1. Skilled worker: €90.00/hour excl. VAT
      2. Labourer, assistant or trainee: €75.00/hour excl. VAT
    4. Materials: invoiced at the supplier's gross price excl. VAT, according to actual consumption. The company reserves the right to apply a minimum margin, determined at its sole discretion, where purchasing conditions do not allow the indirect costs related to the supply of materials to be covered.
    5. All amounts stated above are exclusive of VAT. They are based on 2026 rates and are indexable in line with changes in labour and material costs.

Art.13: Payment conditions

  1. Unless otherwise stated, our invoices are payable in cash, without discount, in euros and in Brussels. 
  2. For any order above €300 excluding VAT, a down payment of 40% of the amount including VAT is payable when the quotation is signed; the balance is invoiced when the work is completed. For an order of €300 excluding VAT or less, the full amount is payable at signature. Maintenance and time-and-materials work are invoiced once carried out. The down payment is invoiced; it is refunded within 14 days if the consumer exercises the right of withdrawal (Art.16).
  3. A surcharge of 12.50 euros for administrative costs will be charged in the event of deferred payment accepted by an authorised manager of our company. 
  4. In the event of non-payment on the due date of a partial supply, we reserve the right to cancel the balance of the order. 
  5. Any delay in or failure of payment gives rise, by operation of law, after the due date:
    1. for consumer customers: a first reminder is sent free of charge. Late-payment interest at the reference rate referred to in Article 5 of the Act of 2 August 2002, plus eight percentage points, runs from the day after that reminder is sent (small and medium-sized enterprise, art. XIX.2 of the Code of Economic Law). Once fourteen calendar days have elapsed from its sending, a fixed indemnity is also due: €20 where the outstanding amount does not exceed €150; €30 plus 10% of the amount due on the portion between €150.01 and €500; €65 plus 5% of the amount due on the portion above €500, with a maximum of €2,000 (art. XIX.4). Each further reminder is charged €7.50, plus the postal costs in force for a registered letter;
    2. for business customers: pursuant to the Act of 2 August 2002 on combating late payment in commercial transactions, interest at the statutory rate applicable to commercial transactions from the day after the due date, a fixed indemnity of 10% of the outstanding amount with a minimum of €125, the fixed recovery costs of €40 and the reimbursement of the reasonable recovery costs exceeding that amount, and €7.50 per reminder after the first, plus postal costs.
  7. Failure to pay a single invoice on its due date renders the balance due on all invoices, whether fallen due or not, immediately payable by operation of law.
  8. As long as an invoice remains unpaid after its due date, the company may suspend, without compensation, the performance of its services, its warranties and its current maintenance contracts, and refuse any new order or intervention, until full payment.
  9. In the event of judicial recovery, the court costs, the procedural indemnity and the bailiff's costs are borne by the debtor, in accordance with the Judicial Code; for a business customer, the summary procedure for the recovery of undisputed debts (art. 1394/20 et seq. of the Judicial Code) may be used.

Art.14: Disputes

  1. Any dispute or complaint must reach us by registered letter within 48 hours of completion of the ordered work or of delivery of the materials. After that period the claim is time-barred. 
  2. All disputes relating to the application of these conditions fall within the exclusive jurisdiction of the courts and, where applicable, of the Justice of the Peace of the district on which the company depends.

Art.15: Photographs

  1. Our technicians photograph the installation before, during and after the work, to document the job and the warranty.
  2. The customer authorises the company to use some of these photographs to illustrate its work (website, social media, commercial documents), provided they show no person, no address and nothing that could identify the customer or their home.
  3. The customer may refuse this use at any time, by simple request to info@plombierronsmans.be, with no effect on the service.

Art.16: Right of withdrawal (consumers)

  1. A consumer customer who signs a quotation at a distance (online, by e-mail) or away from our premises has 14 calendar days from the signature to withdraw, without giving any reason and at no cost. The customer informs us by an unambiguous statement, by e-mail or by letter to the address on the quotation, where appropriate using the model withdrawal form, available on request. Any amount paid is refunded within 14 days of receiving the withdrawal.
  2. If the customer expressly asks for the work to start before the end of that period, the customer remains liable, in case of withdrawal, for an amount proportionate to the services already provided. Once the services have been fully performed with the customer’s express consent and acknowledgement of the loss of the right of withdrawal, the customer can no longer withdraw.
  3. The right of withdrawal does not apply to urgent maintenance or repair work the customer has expressly asked us to carry out at their home.